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Warranty & Return Policy
At FlashRouters, every router is opened, inspected, upgraded, configured, and tested before shipment. We guarantee that you will receive a working unit and include a 1-year hardware warranty with all new and refurbished routers purchased directly from FlashRouters.com.
All routers purchased from FlashRouters.com also include a 30-day satisfaction guarantee.
30-Day Satisfaction Guarantee
1-Year Hardware Warranty
RMA Required Before Return
30-Day Returns
Working routers may be returned within 30 days of delivery after RMA approval. Refunds exclude original shipping and may include applicable restocking or missing accessory fees.
Hardware Warranty
New and refurbished FlashRouters include a 1-year hardware warranty. Optional 2-year warranty coverage may be available during checkout.
RMA Approval
Please contact FlashRouters Support or request an RMA through your account before sending any router back.
Important: Returns sent without RMA approval may not be eligible for refund, repair, or replacement.
Warranties, Guarantees, and Returns
Hardware Guarantee
If you receive a router that does not power on, please open a support ticket or request an RMA through your customer account. FlashRouters Support will work with you to resolve the issue as quickly as possible.
If the issue is determined to be a faulty power supply rather than the router itself, we will ship a tested replacement power supply at no additional cost.
If the router was damaged or became non-functional during shipping, FlashRouters will provide a prepaid return label. Once verified return tracking is received, we will ship a tested replacement unit at no additional cost.
You must contact FlashRouters within 30 days of receiving your router to be eligible for a Hardware Guarantee prepaid shipping label.
30-Day Satisfaction Guarantee
If you are not satisfied with your router after trying it for up to 30 days, you may open a support ticket or request an RMA from your customer account.
Once the RMA is approved, you may ship the unit back to FlashRouters. After the return is received, our team will inspect the unit and process the refund based on the original purchase price.
Please note:
- A $25 restocking fee applies to standard satisfaction-guarantee returns.
- Original shipping costs are not refundable.
- The router must be fully functional and free of cosmetic damage to receive the maximum refund.
- Missing original packaging or accessories may result in additional fees.
| Missing or Damaged Item | Possible Fee |
|---|---|
| Ethernet Cable | $5 |
| Power Source | $10 |
| Antennas | $5 per antenna |
| Router Stand | $10 |
| Box | $10 |
| Cosmetic Damage | Up to $25 |
What is covered? VPN speed concerns, Wi-Fi performance concerns, setup difficulty, or choosing a different solution are covered under the 30-Day Satisfaction Guarantee.
Working routers are not accepted for return after 30 days from delivery. After 30 days, router returns or replacements are handled only under the Hardware Warranty.
Can the restocking fee be waived? If you upgrade to a newer or more powerful FlashRouter within the first 30 days, FlashRouters may waive the $25 restocking fee. You are still responsible for return shipping and any price difference for the replacement model.
Hardware Warranty
A 1-year Hardware Warranty is included with all new and refurbished FlashRouters purchased directly from FlashRouters.com.
If your router experiences hardware failure within 365 days from the date you received the unit, FlashRouters will replace it with another fully tested unit. You are responsible for return shipping to our office in New Jersey, USA. FlashRouters will ship the replacement unit to you at no additional cost.
You must contact FlashRouters Support for an RMA number or request an RMA from your customer account before returning a router for warranty replacement.
Replacement options:
- Option 1: Place a new order for immediate shipment. Once the returned device is received and approved, FlashRouters will issue a refund for the original purchase.
- Option 2: Ship the faulty router back first. Once received, FlashRouters will ship a replacement unit at no additional cost.
How long is an RMA valid? RMAs are valid for 30 days from the date issued.
What if I purchased a 2-year Hardware Warranty? The same refund, replacement, and RMA terms apply during the applicable 2-year coverage period.
If your original router is no longer in stock or has been discontinued, FlashRouters may replace it with a router of equal value or issue a refund if no replacement is available.
What is not covered? Damage caused by the customer or during the return process is not eligible for a full refund or warranty replacement. This includes visible dents, scratches, loose or moving parts inside the router, or other signs of physical damage.
Routers flashed or configured as part of a Flash My Router Plan are not covered by FlashRouters hardware warranty unless the router itself was purchased directly from FlashRouters.com.
FlashRouters Repair Offering
FlashRouters may offer repair or firmware upgrade service for routers shipped back to our office. Shipment costs for repair or upgrade requests are the customer’s responsibility.
If you ship a router back for repair, include a prepaid return shipping label so our team can return the unit whether or not repair is possible. Router accessories such as power supplies, Ethernet cables, and antennas do not need to be included unless requested by FlashRouters Support.
If the router cannot be repaired, FlashRouters can return the unit using the prepaid return label included in your package. Alternatively, you may request that FlashRouters recycle or dispose of the unit instead.
Open Box Routers
Open Box routers are fully functional units that may have cosmetic flaws and are sold at discounted prices. These routers are tested before shipment.
Open Box routers are covered under the FlashRouters 30-Day Satisfaction Guarantee but do not include a Hardware Warranty.
Open Box routers may only be returned within 30 days from the date received. Returns are not accepted after the 30-day satisfaction guarantee window has expired.
Return shipping costs for Open Box routers are not covered by FlashRouters, and original shipping costs are not included in refunds.
Accessories Warranty
Accessories purchased from FlashRouters are shipped unopened with manufacturer seals and include manufacturer warranties as listed on the respective product pages.
FlashRouters accepts returns for refund or replacement of accessories within 30 days from the date received. After 30 days, warranty replacements must be handled through the manufacturer.
Accessories must be returned with all original packaging and no cosmetic damage to receive a full refund. Missing packaging or damage may result in a restocking fee at FlashRouters’ discretion.
Need to Start a Return or Warranty Request?
Please contact FlashRouters Support or request an RMA through your customer account before shipping anything back.
At FlashRouters, we are confident that every router sold will function as advertised. We open, inspect, upgrade, configure, and then test all FlashRouters before they get shipped out. That is why we guarantee you will receive a working unit and offer our own 1-Year Hardware Warranty included with all New and Refurbished routers purchased from the FlashRouters website.
If you would like to extend the warranty coverage period to 2 years, the option is available during the FlashRouters checkout process.
Since we are so certain you will be happy with your upgraded and super secure network, all routers purchased from FlashRouters.com also come with a 30-day satisfaction guarantee.
Please read the warranty and return section in detail before placing an order or requesting an RMA. Our goal is to make the return process as smooth and transparent as possible for all customers. If the router you purchased does not work out for your needs we still want you to be satisfied with your purchasing experience.
Warranties, Guarantees, and Returns
HARDWARE GUARANTEE
In the rare case you receive a router that does not power on, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel and we will work to rectify the situation immediately. If it is determined that the power supply you received was faulty, and not the router itself, our team will immediately ship you out a tested power supply at no additional cost.
Rest assured that we individually test and inspect every FlashRouter with great detail before shipment. BUT… if router gremlins (yes they do exist) snuck into your router during the shipping process and it no longer powers on, our team will supply you with a prepaid shipping label to return the unit back to our offices. As soon as we receive verified tracking on your return shipment we will ship out another thoroughly tested unit to you at no additional cost.
You must contact us within 30 days from when you received your FlashRouter to be eligible for a Hardware Guarantee prepaid shipping label from FlashRouters.
30-DAY SATISFACTION GUARANTEE
If you are not satisfied with the performance of your router after trying it out for up to 30 days, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel. Once the RMA is approved, you will then have the option to ship the unit back to FlashRouters.
Once we receive the return, our team inspects and refunds accordingly based on the original purchase price of your FlashRouter. Please note there is a $25 restocking fee and refunds do not include any initial shipping costs associated with your order.
The item must also be fully functional and have no signs of cosmetic damage for you to receive the maximum refund. If you do not include the original boxing, or any router accessories you may also be charged an additional fee as indicated.
Ethernet Cable: $5
Power Source: $10
Antennas: $5 per antenna
Router Stand: $10
Box: $10
Cosmetic Damage: Up to $25
What is covered under the 30-Day Satisfaction Guarantee?
If the VPN speeds or WiFi network speeds are not what you had hoped, if the setup is too complicated, or you just decided on another solution; these are all covered under the 30-Day Satisfaction Guarantee.
We will not accept any returns of working routers after 30 days from the date you received your router. After 30 days, router returns/replacements will only be processed under the Hardware Warranty.
Can I get the restocking fee waived?
If you would like to upgrade your FlashRouter to a newer or more powerful model within the first 30 days of your purchase then we will waive the $25 restocking fee. You will still need to cover return shipping of the original router purchase back to our offices as well as the difference in cost with the new router you would like to receive.
HARDWARE WARRANTY
A 1-year Hardware Warranty is included with the purchase of all New and Refurbished FlashRouters. If your router suffers hardware failure within 365 days from the date you received the unit then we will replace your router with another fully tested unit. You must pay for return shipping of the faulty unit back to our offices located in New Jersey, USA and our team will ship out your replacement at no additional cost.
You must contact the FlashRouter support team for an RMA number or request an RMA from your customer account panel before returning a router for warranty replacement. If you do not receive approval for a return then you will not be eligible for a replacement unit.
There are 2 options for receiving a Hardware Warranty replacement unit:
Option #1: Process another order for immediate shipping and as soon as we receive the returned device back in our offices we will issue you a refund for the initial purchase.
Option #2: Ship your faulty router back to our office, and as soon as we receive the unit our returns department will have a replacement unit shipped out to you at no extra cost.
How long do I have before my RMA expires?
RMA’s are good for 30 days from the date they are issued.
What if I upgraded to a 2 year Hardware Warranty at checkout?
All refund, replacement, RMA details, and options covered by the 1-year Warranty apply in the exact same manner for 2 year warranties over each respective warranty coverage period.
If for any reason the router you purchased is no longer in stock or discontinued then you have the option to replace your router with one of equal value or receive a refund. Hardware warranties are only eligible for refunds if we are unable to provide a replacement unit for you.
What should I do if my router is out of warranty coverage?
If your FlashRouter is out of the warranty coverage period, we are first and foremost apologetic for the passing of your router. Be sure to contact our sales team though and you can receive a special coupon as a return customer for a shiny new wireless networking centerpiece.
What is not covered with a FlashRouter Warranty?
Items that have been clearly damaged either by the customer or during the return process are not eligible for a full refund. This includes routers that have visible dents, scratches, or moving part inside the router.
Routers that have been “flashed” and configured by our support specialists for anyone who has purchased a Flash My Router Plan are not eligible for warranty coverage from FlashRouters. Only routers purchased through the FlashRouters.com website are eligible for warranty replacements or refunds.
FlashRouters Repair Offering
FlashRouters is proud to offer a free repair and upgrade service if you would ever like to ship your router back to our offices. Any and all shipment costs associated with FlashRouter repairs or upgrade requests are the burden of the customer and will not be paid for by FlashRouters. However, the repair and upgrade service itself is FREE.
If you do choose to ship your router back to our office for repair, then you should include a prepaid shipping label in your package back to your home or office, so our team can send the router back to your whether we are able to repair the unit or not. Router accessories like power supplies, ethernet cable, or antennas do not need to be included when shipping back a unit for repair.
If our team is not able to resurrect your router from a power failure, faulty firmware upgrade, or any other reason then we can return the faulty unit back to you using the return shipping label included with your return package. Alternately, we can destroy the unit and refund the return shipping costs if that is your preference.
OPEN BOX ROUTERS
What is an Open Box Router?
Open Box routers are fully functional units that have cosmetic flaws and are sold at heavy discounts. These units come with the same Support Plan options as New or RM units, which means you get the same support service with extremely discounted hardware.
Open Box routers are covered under the FlashRouter 30-Day Satisfaction Guarantee BUT come with no Hardware Warranty. We take every measure possible to ensure complete functionality and our team fully load tests these devices before shipment, but you should be very aware that you buy these discounted “open box” devices at your own risk without any Hardware Warranty.
What is the Open Box Router return policy?
Open Box Routers can only be returned within 30 days from the date you received your router. Returns will not be accepted on open box routers after 30-Day Satisfaction Guarantee window has expired. Please note that Open Box Router return shipping costs are not covered by FlashRouters and initial shipping costs are not included in any refunds.
Accessories Warranty
All Accessories purchased from FlashRouters are shipped out with manufacturer seals and are unopened. These accessories all come with manufacturer warranties as listed on the respective product pages.
FlashRouters will accept returns for refund or replacement of accessories only within 30 days from the date you received your order. After 30 days you must contact the manufacturer for any warranty replacements.
Accessories must be returned with all original packaging and with no cosmetic damage to receive a full refund. A missing box or damage to an item will result in a restocking fee per our discretion.
