Service Plan

All FR service plans automatically renew on a quarterly or annual basis based on the term initially purchased. A reminder e-mail will be sent one week prior to renewal. In your FlashRouter account panel, you can cancel the plan at any time to stop any further renewals.

• Custom setup guide.
• Power cord and an ethernet cable.
• Individual VPN Account Setup/Pre-configuration (On Request)
• 1 year open source hardware warranty.
• 30 day satisfaction guarantee.
• Initial basic setup assistance via e-mail. For any advanced setups/configurations, live chat or remote assistance, a service plan purchase is required.

At this time, our service plans provide setup and configuration assistance for users who already have their own VPN service. If you are looking for VPN service options, check out our full list of supported VPN providers.

Our routers are priced for the custom upgrades performed at our warehouse.

Our service plan has three levels as an optional add-on with your purchase to get continued direct assistance from our team. This is especially useful to customers who are less tech savvy and want direct access to our support team to make sure their network is running exactly how they desire. Here is how these plans differ

Bronze - Basic E-mail Support
Silver - E-mail and Live Chat Support.
Gold - E-mail, Live Chat, and Remote One-on-One Sessions

Each situation and user has different needs and expertise. Our team of US-based support agents are highly trained specialists in VPN and DD-WRT router setup. From firmware updates to networking configuration/troubleshooting,solutions, the purpose of our Service Plans is to help our customers in whatever level they deem necessary.

At this time, we do not provide phone support with our service plans. We have tested phone support for networking troubleshooting in the past but have found that on average caused us to help less customers in a less efficient manner. However, with a purchase of a Gold Service Plan, customers can schedule 1-on-1 remote support sessions via Teamviewer with our engineers and they will provide a hands-on, personal solution, to any problems you may be facing.

Firmware upgrades are free of charge to any FlashRouter customer!

You can visit our support center and select your specific router model to upgrade your firmware based on the recommendations provided.

If you want the help of our Support Team to assist in this upgrade, you can always sign up for our Gold Service Plan and schedule a 1-on-1 Teamviewer session in which our trained engineers will take care of the upgrade for you!

Our complimentary 1-year hardware warranty does not include tech support. If your router suffers hardware failure within 365 days from the date you received the unit, then we will gladly replace your router with another fully tested one. For more information regarding our warranty and return policy, please check out our warranty and return section.

Yes, you may purchase a service plan at any time. However, we can’t guarantee any pricing, or apply any previously offered discounts or specific features at that later date.