Product was successfully added to your shopping cart.
Cyber Monday Deal Returns! 10% Off ANY FlashRouter!
Use Code: CM16
Already have a router you would like to upgrade with Open Source firmware? Purchase a FlashRouter Support Plan and our friendly support experts will flash your router, setup your Internet and wireless network, as well as configure any supported VPN service.

Support Plans

Already have a router you would like to upgrade with Open Source firmware? Purchase a FlashRouter Support Plan and our friendly support experts will flash your router, setup your Internet and wireless network, as well as configure any supported VPN service.

Remote Support Sessions
E-mail Support Period
Basic Internet Setup Support
Wireless Network Setup
Basic VPN IntegrationVPN Service Integration & Connection Testing
Advanced VPN CustomizationIncludes Static IP & VPN Splitter
Wireless Customization Includes Repeater, Repeater Bridge, Client Bridge
Set Descending Direction

   

2 Item(s)

*

Double Sessions Purchase:

  • - Double sessions are only good for period of support plan purchase: 1st 6 months for Basic and 1st 12 months for Premium. Sessions will expire when your support coverage expires.
  • - Discounted Extra remote sessions and E-mail support extensions cannot be added after your order is placed.
  • - Each FlashRouter Support Plan only covers 1 unique router device.

What is Wireless Customization?: 1 Session

1.Wireless Extender – Repeater, Repeater Bridge, Client Bridge, LAN to LAN WAP DHCP Forwarder – DD-WRT Only

2.Wireless Guest Network with separate DHCP and guest security – DD-WRT Only

VPN Customization : 1 Session

1. Static IP setup: FlashRouters will teach you how to setup devices on your network with static local IP addresses. This will allow you customize the network settings on each device in your network as you please. FlashRouters will help you router whichever devices in your home through VPN you would like and show you how to keep other devices connected through your local ISP network.
a Additional benefits of static IP address setup include the ability to setup custom QoS controls, bandwidth controls, access restrictions, and more. (not included with your support plan, but we are happy to provide guides and reference for these setups as well)

2.VPN splitter setup/Dual Gateway Setup/ VPN Splitter setup -1 router, 2 networks a Selective routing/ Policy Based Routing for any wired or wireless devices in your network. Choose which devices you want to connect through VPN and which devices you want to remain connected through your local ISP. Option is available on all DD-WRT and TomatoARM FlashRouter models. b 1 router, 2 wired networks - It’s also possible to separate the physical Ethernet/LAN ports on your FlashRouter so that for e.g. ports 1 & 2 provide a local ISP connection, and ports 3 & 4 provide access to your router VPN connection.Option is available on DD-WRT FlashRouters. c VPN routing by website - Allows you to choose which websites, like Netflix or Hulu, you would like routed through your anonymous VPN connection, while all other websites connect through your regular ISP connection. Option is available on TomatoARM FlashRouter models.

Wireless + VPN customization combined: Counts as 2 sessions

1. One router, 2 wireless networks, 1 wireless VPN network, and 1 wireless local ISP network. Now you can have two wireless networks broadcasting from a single FlashRouter. You can keep your main wireless network for any connections to your local ISP, and then use a wireless guest network for easy wireless access through your HMA VPN connection. Option is available on DD-WRT FlashRouters models.

2. Wireless Repeater VPN – Extend any existing wireless network while also creating a dedicated wired and wireless VPN connection through your extended network. o VPN Customization/Splitter available on all DD-WRT models and TomatoARM models.
o Our support team will help you map your devices in your home network with Static IP addresses to customize VPN access – up to 3 devices.
o Full documentation of the setup is included with all purchases for reference.
o Additional static devices can be added by following your guide.

Do not hesitate to contact FlashRouters e-mail support if you have any issues after your session is complete.

Support Plan Process

DD-WRT Logs: Status > OpenVPN
Tomato Logs: ??? > Last 100 lines
Remember when opening a support ticket or e-mailing support@flashrouters.com to include screenshots of any settings changes you have made to your router settings after your session was complete as well as connection logs if you have any connectivity issues.

DD-WRT: Administration > Backup
Tomato: Administration > Configuration
Our support team will always save a working backup of your router settings once any session is complete in case you ever need to reset your router or lose settings. This means you can always load a working router configuration at any time if needed.