Roqos SASE Appliance

Plug and Play VPN Support

Yes, it can! Simply select CONNECT TO VPN FOR ME under VPN - PRECONFIGURATION when you checkout.

To receive a plug-and-play-with-VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE:

-This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

Our complimentary 1-year hardware warranty does not include tech support outside. If your router suffers hardware failure within 365 days from the date you received the unit, then we will gladly replace your router with another fully tested one. For more information regarding our warranty and return policy, please check out our warranty and return section.

• New: are directly from the manufacturer and are brand new units.
• RM: are recertified units directly from the manufacturer that may have had damanged boxes or have been returned with out being used. All RM units have been tested by the router manufacturer and are again tested by our expert techs to insure they are as good as the new units we sell.
• Open Box: are similar to RM units but have not come from the manufacturer. In some cases these are new units we have purchased and the boxes were too damaged to sell as new. They can also be returned units that are tested by our expert tech to insure they work as good as new units.

All conditions qualify for our Free 1 Year Open Source Warranty and our 30 Day Satisfaction Guarantee unless noted otherwise.

We offer discounted NordVPN 2 Year Standard Subscriptions - routers over $350 include it FREE  and under $350 it is only $40 when you purchase any FlashRouter. 

For all other VPNs, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Listings.

*If you return your router you will be charged the full price of the Nord subscription

We can! We sell various Mesh Routers but you can hook up any mesh system directly into your FlashRouter so all traffic is tunneled through a VPN. It would look something like this:

FlashRouters work with all domestic and international Internet Service Providers (ISPs). You just have to connect your FlashRouter to your ISP modem/router, you can find out more information by clicking this link.

If you already own this router we can remotely flash it for you! Please head over to the Flash My Router section of our website to see which plan works best for you.

Yes! All FlashRouters have LAN ports that allow you to plug directly into them, in addition you can turn off Wi-Fi for a wired only internet set up.

Domestic Customers:

• Free Ground Shipping when you purchase a router with any Silver or Gold Service Plan. 
• Discounted Ground Shipping 3-10 Day Delivery
• $20 Flat Rate Express 2-3 Day shipping.

International Customers:

• Flat Rate Shipping (est. 4-10 day delivery)
• Pricing for UPS, USPS, and FedEx will vary by country. See Shipping Rates Tab. FlashRouters does not add any internal handling fees to international rates.
• Note: Customers pay customs, duties, processing fees, and taxes (if applicable).

We aim to ship your purchase within 1-2 business days from the original order date.

Once an order is placed, we configure the VPN settings on the router based on your requests.

There may be a delay of up to 24 hours if our configuration team is unable to configure your router as requested. In these cases, our support team will reach out to you in an attempt to find a solution. If the team does not hear back from you within 24 hours they will ship out the unit to avoid further delays. Keep in mind  our support team will be available to assist if you have any setup issues once you receive your router.

We ship to almost all countries around the world with some exclusions. If you would like to ship to any of these excluded countries, we recommend using PayPal and a Freight forwarding service such as Aramex, MyUS, or Shipito.

Another option if you are located in a country we do not ship to is to purchase a compatible router locally that we can flash remotely for you via our Flash My Router plan. A full list of compatible routers are listed there.

We ship to the following countries:

Known excluded countries are:

VPN is an acronym for ‘Virtual Private Network’, historically used by private organizations to seamlessly link geographically diverse locations via the Internet. A VPN ‘tunnels’ traffic between two devices by transmitting it over a secure network. There are also clearly identifiable benefits to individual Internet users accessing a VPN.

• A VPN provides you with top-level security and privacy for all your Internet downloading, streaming and browsing. As long as you are signed into your VPN account, all data you transmit over the Internet is encrypted.
• A VPN encrypts your device by hiding the IP address assigned by your Internet Service Provider (ISP) and replacing it with the IP address of your choosing from the list of server locations belonging to your VPN provider. This masks your identity when visiting sites that geo-restricted content, and helps you avoid devious local Internet marketing and advertising schemes that track you through your IP address.

We offer discounted NordVPN 2 Year Standard Subscriptions - routers over $350 include it FREE  and under $350 it is only $40 when you purchase any FlashRouter. 

For all other VPNs, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Listings.

*If you return your router you will be charged the full price of the Nord subscription

YES! The countries that you can change your IP address to depend on the offerings of your specific VPN providers. Prices and server locations vary across all VPN providers.

If you choose to purchase a FlashRouter then you will not have to install any VPN client software on your computer to change your IP address; the VPN will already be configured within the router. Therefore, any device you plug into this FlashRouter is automatically assigned the IP address of your selected VPN server.

A FlashRouter will work as a standalone router by connecting your modem to its Wide Area Network (WAN) port, or using it in a Dual Router Network by connecting it to your existing router through a Local Area Network (LAN)/Ethernet port. Either way a FlashRouter can be configured to tunnel all traffic through the VPN server of your choosing.

If you would like to set up your Home Network so that some devices are being tunneled through a VPN server, and others are connecting to your Internet Service Provider (ISP) within your home country, then using your FlashRouter as an auxiliary device is recommended.

A FlashRouter will not replace your modem though but can be used along side it.

FlashRouters are relatively new models that may enhance data transfers across your home network or extend the range of your Wireless signal. However, the speed at which you download or stream content can not exceed the speed of the connection you pay for through your ISP. Purchasing a FlashRouter or signing up for VPN service WILL NOT transform your regular connection into a high-speed broadband connection.

At the same time, if you do have a broadband connection, a FlashRouter with a VPN connection may slow down your transfer speeds due to the processor encrypting all of your data. In certain cases a FlashRouter with a VPN can also prevent throttling by an ISP of specific service like Netflix or Amazon Video.

All FR service plans automatically renew on a quarterly or annual basis based on the term initially purchased. A reminder e-mail will be sent one week prior to renewal. In your FlashRouter account panel, you can cancel the plan at any time to stop any further renewals.

We offer discounted NordVPN 2 Year Standard Subscriptions - routers over $350 include it FREE  and under $350 it is only $40 when you purchase any FlashRouter. 

For all other VPNs, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Listings.

*If you return your router you will be charged the full price of the Nord subscription

At this time, we do not provide phone support with our service plans. We have tested phone support for networking troubleshooting in the past but have found that on average caused us to help less customers in a less efficient manner.

However, with a purchase of a yearly Silver Plan or any Gold Service Plan, customers can schedule 1-on-1 remote support sessions via Teamviewer with our engineers and they will provide a hands-on, personal solution, to any problems you may be facing.

Yes, you may purchase a service plan at any time. However, we can’t guarantee any pricing, or apply any previously offered discounts or specific features at that later date.

Firmware upgrades are free of charge to any FlashRouter customer!

You can visit our support center and select your specific router model to upgrade your firmware based on the recommendations provided.

If you want the help of our Support Team to assist in this upgrade, you can always sign up for our yearly Silver plan or any Gold Service Plan and schedule a 1-on-1 Teamviewer session in which our trained engineers will take care of the upgrade for you!