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Open Box routers are fully functional units that have cosmetic flaws and are sold at heavy discounts. They come with the same Support Plan options as New or RM units. There is no warranty and can only be returned within 30 days from the date you received your router. Returns will not be accepted on open box routers by any means after 30 days. Our support team is happy to help in any way they can to make sure your router is functioning as it should.